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  • IP Contact Center

    Contact Center optimizes customer service operations of the business

  • Video Conferencing

    Video conferencing sets up video meeting via IP, supports business to save money and improves decision-making time

  • Microsoft Lync 2013

    Microsoft Unified Communications support chat, Instant Messaging, share file presentation, audio and video conferencing on on platform.

  • OpenScape UC

    OpenScape Unified Communication is based on SIP platform . This system supports 100,000 subscribers and 3,000 branches

  • Asterisk

    Open Source Communications with low price and free source code for cutomization

OpenScape™Contact Center© Enterprise is an integrated multi-channel contact center solution featuring advanced skills-based routing for the mid-to-large contact center, with up to 1,500 active agents on a single site. Multiple OpenScape Contact Center servers can be networked across physical or virtual sites for increased scalability to up to 7,500 active agents. Whether inbound or outbound interactions, single-site or multisite, or integrated with your existing CRM system, OpenScape Contact Center Enterprise provides the capabilities you need for your contact center.

OpenScape Contact Center Enterprise delivers empowering technology that drives first-contact resolution. Intuitive management tools and agent desktops increase your contact center's efficiency and effectiveness.
Unique presence and collaboration tools enable your agents to resolve more customer issues on the first contact.
Ease of deployment with modular and multitenancy options that grow and scale with your contact center, providing flexibility and protecting your investment.
The OpenScape Contact Center Enterprise Manager application offers next generation visualization tools for contact center management and reporting. This enables your supervisors and administrators to drive optimum performance in your contact center.
The intuitive agent desktop for blended multimedia interaction handling can give your organization the competitive edge it needs by improving customer service and increasing interaction handling efficiency.
Multimedia presence and collaboration tools allow you to extend the contact center to experts, decision makers and knowledge workers across the enterprise, including remote locations. Empowering agents to reach beyond the boundaries of the contact center when needed to address customer issues can boost first-contact resolution rates, while improving agent productivity and customer satisfaction.