OpenScape™Contact Center© Enterprise is
an integrated multi-channel contact center
solution featuring advanced skills-based
routing for the mid-to-large contact center,
with up to 1,500 active agents on a single
site. Multiple OpenScape Contact Center
servers can be networked across physical or
virtual sites for increased scalability to up to
7,500 active agents. Whether inbound or
outbound interactions, single-site or multisite,
or integrated with your existing CRM
system, OpenScape Contact Center Enterprise
provides the capabilities you need for
your contact center.
OpenScape Contact Center Enterprise delivers empowering technology that drives first-contact resolution. Intuitive management tools and agent desktops increase your contact center's efficiency and effectiveness.
Unique presence and collaboration tools enable your agents to resolve more customer issues on the first contact.
Ease of deployment with modular and multitenancy options that grow and scale with your contact center, providing flexibility and protecting your investment.
The OpenScape Contact Center Enterprise Manager application offers next generation visualization tools for contact center management and reporting. This enables your supervisors and administrators to drive optimum performance in your contact center.
The intuitive agent desktop for blended multimedia interaction handling can give your organization the competitive edge it needs by improving customer service and increasing interaction handling efficiency.
Multimedia presence and collaboration tools allow you to extend the contact center to experts, decision makers and knowledge workers across the enterprise, including remote locations. Empowering agents to reach beyond the boundaries of the contact center when needed to address customer issues can boost first-contact resolution rates, while improving agent productivity and customer satisfaction.