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The OpenScape Unified Communications (UC) Application is a high-functionality collaboration application that fits into an enterprise’s existing voice and data infrastructure, tying together phones, voice mail, e-mail, text messaging, directories, calendaring, instant messaging and conferencing services.

Unified Communication

Employees can always be reached via a single phone number. OpenScape Enterprise routes calls based on the status and the preferred device of the user (One Number Service).
The employees can decide which telephone they would like to use for the communication: their office phone, their cell phone or maybe their home phone. The respective telephone can be individually selected.
Connections to conversational partners can be established from the personal contact list, from search results or from the journal.

Conferencing and Teamwork

OpenScape Enterprise offers intuitively operated conferencing tools with all the monitoring, status and control functions needed by moderators and participants for successful conferences and meetings.

With a single mouse click users can initiate a voice and web conference with their team colleagues or plan future conferences and inivte participants. With an integration in Outlook, you can already send the dial-in data needed in an invitation to a meeting.

Web conferences can always be added to voice conferences.
The offered features include:

  • Integrated voice conferencing service
  • Setting up user-defined permanent conferences Ad-hoc Conferencing
  • "Meet-Me" conferences with dial-in access for guests using a PIN
  • "Meet-You" conferences to have participants be called directly
  • Adding/removing participants with a mouse click
  • Muting of individual participants or all participants in a conference
  • Locking the conference
  • Ending the conference

Additionally for web conferences:

  • Desktop sharing
  • Desktop video support
  • Whiteboard
  • Locking the conference
  • File board for documents
  • Multi monitor support
  • Selection of contents to be shared
  • Secure data transmission (256-bit AES)
  • Manipulation-proof recording function for the web conference

Rules and Routing

Thanks to the OpenScape concept of individual routing rules, the routing for communication links can be defined and prioritized by a variety of factors such as caller priority levels, current presence status and time of day / weekday. All employees can customize their individual rules to organize their personal communication effectively. The rules can be activated in the different clients and via the voice portal.